Reference

Our Legal Terms and What They Mean for Your Account

These legal terms govern how your account on shiokambing2 works — from how we handle your data to how disputes are approached. Access to our platform depends on local law and is available only where eligible regions permit.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Handled With CareContact Us Anytime
shiokambing2 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a change to your account data, or need to flag something that feels off, we have direct paths available. Our support team handles legal and account queries around the clock — pick the channel that suits you.

Team online

Live Chat

Open the live chat window from your account dashboard. This is the fastest path for account-specific legal questions, including wallet mismatch and identity verification queries.

Email Support

Send a detailed message to our support email for formal requests — data access, account closure, or written records of your query. We aim to respond within one business day.

Account Help Centre

Our help centre covers step-by-step guidance on account terms, withdrawal holds, and how DANA, OVO, GoPay wallet verification works in practice.

HOW WE HANDLE DATA

Data, Cookies, Security and Your Account Rights

We collect only what we need to run your account and process your payments. Here is what that looks like in practice, and what you can ask us to do.

Account Data Retention

We retain your registration details and transaction history for as long as your account is active and for the period required under applicable local regulations. You can request a summary of what we hold.

Cookie Use on This Site

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. No cookie stores your DANA, OVO, or GoPay PIN or any payment credential.

Account Security Practice

Your account is protected by password authentication and OTP verification tied to your registered mobile number. We do not share login credentials with third parties under any circumstance.

Requesting Changes or Deletion

You may request correction or deletion of your personal data via live chat or email. We process these within a reasonable timeframe and confirm completion back to your registered contact.

Common Questions About Our Terms and Your Rights

Real questions from account holders about how our legal terms work, what rights you have, and how to act on them.

Yes. Any transaction processed through your linked DANA, OVO, or GoPay wallet is covered under your account terms. Wallet name must match the account name you registered with us.

Access depends on local law and is available only where eligible regions permit. If your region restricts this type of platform, you may not be able to open or use an account.

Contact our support team via live chat or email with your account details. We will compile the relevant data and send it to your registered contact within a reasonable timeframe.

Withdrawals to DANA, OVO, or GoPay may be placed on hold until identity is confirmed. Contact support with your account ID and wallet details to clear the verification step.

The current version is always on this page. Continuing to use your account after an update is posted means you accept the revised terms. We recommend checking this page periodically.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable local regulations and confirm when the account and associated data have been removed.