Reference

What You Agree To When You Use shiokambing2

These terms set out what we expect from you and what you can expect from us — covering your account, deposits through DANA, OVO, and GoPay, withdrawals, and how we handle disputes.

Account TermsDANA, OVO, GoPay DepositsWithdrawal RulesDispute ProcessIndonesia-Eligible Regions
shiokambing2 What You Agree To When You Use shiokambing2
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How We Protect Your Account and Data

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Data Retention

We retain your registration details and transaction records for as long as required by the terms of your account and applicable local law in your eligible region.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, or GoPay — across visits on the same device.

Requesting Changes

To update your registered wallet, name, or contact details, submit a request through live chat or email with your account ID. Changes take effect after verification is complete.

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How to Reach Us About These Terms

Live Chat Open the chat icon from any page inside your account. Our team handles terms-related queries including account disputes, wallet linking issues, and eligibility questions.
Email Support Send a detailed message to our support address for written records of your inquiry. We reply to terms and account questions in order of receipt.
Help Center Check the Help Center inside your account for the current version of our terms, recent policy updates, and step-by-step wallet verification for DANA, OVO, or GoPay.

Common Questions About Our Terms

Accounts opened from ineligible regions may be suspended and any pending withdrawals placed on hold until eligibility is confirmed. We recommend checking local law before registering.

Withdrawals go to the wallet used for your most recent verified deposit. To switch between DANA, OVO, or GoPay, contact support before submitting a withdrawal request.

Submit the transfer reference number through live chat. Our team checks the transaction against the payment record and resolves unmatched deposits as quickly as possible.

We post a notice inside your account dashboard when terms change. Continuing to use shiokambing2 after that notice means you accept the updated version.

Yes. Send a request via email or live chat with your account ID. We provide a summary of your registration data and transaction records as permitted under local applicable rules.

Raise the dispute through live chat first. For unresolved cases, follow up by email so there is a written record. We review each dispute against the current version of these terms.